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《看看墨爾本旅遊》的條件和規定

看看墨爾本旅遊公司 (KK Melbourne Chinese Day Tours) 創立於2011年，是澳洲合法登記旅遊公司，並持有維多利亞州公園局核發的合法旅遊業者執照 (PV 2298)。
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條件和規定:

1) 概要

 

我們會盡力提供最好的服務，但對於人力無法掌控的疾病、受傷、損失、延遲，《看看墨爾本旅遊團》 將不負任何責任。我們建議您購買旅遊平安保險。

《看看墨爾本旅遊團》 保留修改行程、路徑、和出發日期的權力，若遇到無法預知的情况，我們也可能取消出團。

 

2) 預約登記

 

訂位非常簡單：

 

  • 網上填寫報名表格 (請填寫您的名字, 聯絡電子郵件 (email) 和行程選擇 (KK1, KK2, KK3, KK4, KK5, KK6 或 KK-MPT 私人包車) 以及出發的日期)。

  • 我們的電子郵件是: kkmelbournetours@gmail.com

  • 上班時間直接撥打 0411 376 268 (澳洲境內) 或 +61-411 376 268 (澳洲境外) (GMT + 11:00)。

 

我們會在 24 小時内回覆您。

 

3) 訂金

 

每位旅客每趟行程需先付澳幣50元訂金以確保您的座位。我們接受以下的付款方式:

 

  • 銀行轉帳: Payable to ANZ Bank, BSB: 013 328, Account Name: KK Melbourne Tours, Account Number: 288 513 939 and put your name in the description.

  • Wise: (我們會從 Wise 傳付款連結給您)

  • PayPal: Send money To: kkmelbournetours@gmail.com

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未付訂金前，您的位子將為您保留二天； 二天之後您的位子將讓給下一位詢問的客人。 如果您的旅遊日期和行程已確定，請在收到我們回覆二天内支付訂金確保座位，以免向隅。

 

​支付訂金後，請以電子郵件/WhatsApp/Line告知我們。我們會準備您的發票和行程表並電郵給您，以確認您的預訂。之後您什麽都不需要擔心了，我們會在指定的日期、時間和接送地點和您見面。

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​4) 取消預訂

 

如果您無法參加預訂好的行程，請儘早通知我們。出發日期一個月前取消訂位，訂金退一半； 出發日期一個月内取消訂位或當天未出現，訂金將無法退還。

 

5) 餘額付款方式

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出團當天付款方式:

 

  • 現金

  • 銀行轉帳

  • *VISA/Master信用卡支付 (信用卡手續費 1.3%)

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6) 孩童規定

 

我們所有行程皆歡迎 6 個月到 12 歲的孩童參加。每個孩童都有一個獨立的座位，我們會提供安全座椅给 6 個月到 6 歲的孩童。礙於法令規定，每輛車上最多只能有兩個安全座椅。

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7) 行李規定

 

因車輛空間有限，乘客隨身行李限制如下：

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一日遊客人：每人可攜帶背包或和手提包。

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二日遊客人：每位旅客可以額外攜帶一件登機箱尺寸行李（尺寸不得超過 52cm x 34cm x 22 cm）。額外行李需額外付費。

Terms & Conditions

 

1) General

 

Although every effort is made, KK Melbourne Tours shall not be liable for any illness, injury, damages, loss, delay, or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage. KK Melbourne Tours retains the right to alter routes, itineraries, days of operation or even cancel tours if unforeseen circumstances occur.

 

2) Booking and Registration

 

Booking with us is extremely easy and convenient by either:

 

  • sending an email to kkmelbournetours@gmail.com or contacting us through our booking website or

  • call our office at 0411 376 268 (In Australia) or +61-4-1137 6268 (Outside Australia) between 9am to 6pm daily (GMT + 11:00).

 

We will reply within 24 hours of receiving your email.

 

3) Deposit

 

Each date booked requires an AUD$50 deposit from each customer. We accept the following payment methods, for your deposit:

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  • Payable To: ANZ Bank, BSB: 013 328, Account Number: 2885 13939 and type in your name)

  • WISE (We will send you a link)

  • PayPal (Send Money To: kkmelbournetours@gmail.com)

 

Your seats will be reserved for 2 days upon inquiry. Your seats will only be confirmed once we receive your deposit, otherwise, your reservation will be void and we will cater to other customers.

 

Please inform us via email, WhatsApp, Line or any other communication channels once you have paid your deposit. We will then issue you a receipt and your itinerary via email to confirm your booking. After which, sit back, relax, and we will see you at the pickup location.

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4) Cancellation

 

If you are not able to take part in a tour on the date you have booked, you should contact us as far before this date as possible.

 

Any cancellation will result in forfeiture of 50% of your deposit. Cancellation 30 days or less before the departure date or no-show will result in forfeiture of your deposit.

 

5) Balance Payment Method

 

On the travel day, the balance can be paid by:

 

  • cash

  • bank transfer

  • *VISA/Master credit/debit card (*surcharge of 1.3% applied).

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6) Child Policy

 

Children are permitted on all of our tours. Children's fare rates are available on all our day tours. Children have their seats. Safety car seats will be provided for children between the ages of 0.5 and 6 years old. Due to regulations, only a maximum of 2 baby/toddler safety car seats are permitted on the vehicle.

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7) Baggage and Luggage Policy

 

There are no luggage storage facilities on board the mini-bus.

 

For a day tour, each customer is permitted to carry a backpack and/or a handbag.

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For a 2-day tour, each customer is permitted to carry an additional small luggage, not exceeding 52cm x 34 cm x 22cm. A fee will apply for any additional luggage.

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